Frequently Asked Questions

Is smoking permitted?

We are a no smoking Farm. For the comfort of our animals and guests, we respectfully ask that you only smoke in the Car Park, including those using electronic cigarettes or vaping. Thank you for your cooperation.

Is the Farm Park suitable for wheelchairs?

We are a flat site and all buildings are wheelchair accessible with a flat entrance or ramp. The animal buildings have concrete flooring with low level viewing for you to see the animals easily. Where possible the outside pathways are constructed of compacted road planings or grass, however there may be some loose chippings around some pathways, but feedback suggests this is not a problem for wheelchair users and is accessible still.

We have a mobility scooter available for hire, please call Reception in advance to book or speak to the Reception staff on your arrival.

Are dogs allowed?

We are now welcoming well-behaved dogs on a lead on a trial basis. Please adhere to Farm rules here and the signage in place.

Please note they are not permitted in any buildings or walk-through animal enclosures, i.e.
– Playbarn Cafe
– Soft play
– Animal Barn
– Pets Corner
– Wildlife Hub during Bird Display
– Pygmy Goat and Friends Walkthrough
– Picnic shed
– Messy Play Barn

You must adhere to the Rules or you may be asked to leave.

I have purchased a JackFM voucher through the Jack shop, how do I book?

Once you have purchased your voucher through the Jack shop, we will receive your voucher details. We will then immediately send out your voucher code. Please allow up to 48 hours for us to complete this task. At this point, you will be able to go to the following link to redeem your voucher:

Please complete all fields for contact details when checking out, and be sure to read the booking T&C’s before finalising your booking. If you are booking any additional paid tickets for your visit, please make sure to redeem your voucher for your chosen date and time first as we have a limit on how many vouchers can be redeemed at any one session. If the website will not let you choose a particular time session this means that we have reached our capacity for that session.


I’m a member but haven’t received instructions on how to set up my online portal?

Please follow this link to do so;

I have tried resetting my password but I haven’t received an e-mail with the link?

It might have ended up in your spam/junk folder. If it is not there, your membership might have been registered with a different e-mail address when you signed up originally. If you can’t remember which it was, please contact us via and provide us with the details of your membership and a telephone number to reach you on, so that we can help you out as soon as we can.

I’m a member and have reset my password but I still can’t log in?

E-mail or call 01296670444 and we will assist you further.

How do I log in?

Follow this link to the booking page; and look for the profile symbol at the top of the page (a person in a small round circle).

I can log in but cannot access my membership tickets?

This means you have logged in as a non-member customer account. Remember that the membership you bought is in the name of the person that was allocated to the membership, so if it is a child pass it will be in your child’s name. Please do not continue to create multiple customer accounts, please contact us for assistance if you are struggling to get your account set up. E-mail or call 01296670444 and we will assist you further.

I own more than one membership in my family. Do I need to log in to all memberships individually to book my membership ticket allocations per pass?

Yes. At this stage, our membership database and online system means that you need to login to each individual membership to book the relevant tickets.

Do I need to create a customer account to buy tickets online?

Yes. We have disabled the guest checkout option because we need to obtain your basic customer details based on current Government track and trace guidance.

I have selected the date of my visit but the website won’t let me proceed any further?

Please make sure at this point of your booking process that you choose the time slot that you need. It will then allow you to proceed to checkout.

My payment was declined at the checkout, what does this mean?

There are a number of reasons that this could have happened.

1. Your card has expired, or may be expiring this month.

2. You may be using an American Express, which sadly we do not accept.

3. You may have insufficient fund.

4. You may not have entered the expiry date of your card at all, or incorrectly. Please ensure that you physically change the expiry date fields to match the expiry date on your card.

The Green Dragon website appears to be slow, faulty or not allowing me onto the correct pages. What do I do?

In the first instance, please check your device settings and ensure that your cache data is cleared. And also that your cookie settings are allowing our website access to your device. If this problem persists please give us a call on 01296670444, as you may be alerting us to an unknow error.

If you come across any of the issues above and/or you have followed the instructions to solve them but have been unsuccessful in booking a ticket, please contact us via with your name, telephone number and details of your issue. That way we can get back to you as soon as possible to book you in manually while we wait for our developer team to fix everything that needs solving.